Frequently Asked Questions (FAQs)
1. About DGM SHOP
What is DGM SHOP?
DGM SHOP is an online marketplace specializing in high-quality vehicle covers (for cars, bikes, and scooters), packaging materials, raincoats, and tarpaulin covers. We serve both retail and wholesale customers across India.
DGM SHOP is an online marketplace specializing in high-quality vehicle covers (for cars, bikes, and scooters), packaging materials, raincoats, and tarpaulin covers. We serve both retail and wholesale customers across India.
Where are you based?
We operate online at dgmshop.in and have a physical retail presence through DGM POLY PACKS in Madurai, Tamil Nadu.
We operate online at dgmshop.in and have a physical retail presence through DGM POLY PACKS in Madurai, Tamil Nadu.
2. Products
What types of vehicle covers do you offer?
- Car covers (including military camouflage and semi-automatic portable options)
- Bike and scooter covers in various colors and military-grade fabrics
Are your covers waterproof and UV resistant?
Yes, our covers are designed to protect your vehicle from rain, dust, sun, and scratches. Check each product page for specific protection features.
Yes, our covers are designed to protect your vehicle from rain, dust, sun, and scratches. Check each product page for specific protection features.
Do you offer custom-fit covers?
Currently, we offer a range of universal and semi-custom covers suitable for most popular vehicle models. Please refer to the product description for fitment details.
Currently, we offer a range of universal and semi-custom covers suitable for most popular vehicle models. Please refer to the product description for fitment details.
How do I choose the right cover for my vehicle?
Each product page includes a detailed sizing guide. If you’re unsure, contact our support team with your vehicle’s make and model.
Each product page includes a detailed sizing guide. If you’re unsure, contact our support team with your vehicle’s make and model.
What other products do you sell?
- Packaging materials
- Raincoats
- Tarpaulin covers
3. Orders & Payments
How do I place an order?
Simply add your desired products to the cart and proceed to checkout. Follow the step-by-step instructions to complete your purchase.
Simply add your desired products to the cart and proceed to checkout. Follow the step-by-step instructions to complete your purchase.
What payment methods do you accept?
- Cash on Delivery (COD)
- Credit cards
- EMI options (where available)
Is there a minimum order value for free shipping?
Currently we don't offer Free Shipping.
Currently we don't offer Free Shipping.
4. Shipping & Delivery
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times vary by location but generally range from 3-7 business days for most cities in South India.
Orders are typically processed within 1-2 business days. Delivery times vary by location but generally range from 3-7 business days for most cities in South India.
Do you ship across India?
Yes, we deliver to most locations across India, with a focus on tier 1 and tier 2 cities.
Yes, we deliver to most locations across India, with a focus on tier 1 and tier 2 cities.
How can I track my order?
Once your order ships, you’ll receive a tracking link by email or SMS. You can also check your order status in your DGM SHOP account.
Once your order ships, you’ll receive a tracking link by email or SMS. You can also check your order status in your DGM SHOP account.
What if my order is delayed?
We strive for timely delivery, but occasional delays may occur due to logistics or unforeseen circumstances. Please contact customer support for assistance with delayed orders.
We strive for timely delivery, but occasional delays may occur due to logistics or unforeseen circumstances. Please contact customer support for assistance with delayed orders.
5. Returns & Exchanges
What is your return/exchange policy?
We offer a 15-day exchange policy for most products. If your item is damaged or not as described, contact us within 15 days of delivery for an exchange.
We offer a 15-day exchange policy for most products. If your item is damaged or not as described, contact us within 15 days of delivery for an exchange.
How do I request a return or exchange?
Contact our customer support team via email or phone with your order details and reason for return. We’ll guide you through the process.
Contact our customer support team via email or phone with your order details and reason for return. We’ll guide you through the process.
Are there any products not eligible for return/exchange?
Please refer to individual product pages for any specific exclusions.
Please refer to individual product pages for any specific exclusions.
Is there a return shipping fee?
If the product is defective or not as described, we cover the return shipping costs. For other reasons, return shipping may be at the customer’s expense.
If the product is defective or not as described, we cover the return shipping costs. For other reasons, return shipping may be at the customer’s expense.
6. Customer Support
What are your customer support hours?
Our team is available from 11:00 AM to 6:00 PM (IST), Monday to Saturday.
Our team is available from 11:00 AM to 6:00 PM (IST), Monday to Saturday.
How can I contact you?
- Email: salesupport@dgmplastics.com
- Phone (only WhatsApp): +91 8510511356
- Contact form: Available on our website
7. Additional Information
How can I get a discount on my first order?
Subscribe to our newsletter and receive a 10% discount code for your first purchase.
Subscribe to our newsletter and receive a 10% discount code for your first purchase.
Do you have a physical store?
Yes, our brick-and-mortar outlet operates as DGM POLY PACKS in Madurai, Tamil Nadu.
Yes, our brick-and-mortar outlet operates as DGM POLY PACKS in Madurai, Tamil Nadu.
Are my payments and data secure?
Absolutely. We use secure payment gateways and follow best practices to protect your personal information.
Absolutely. We use secure payment gateways and follow best practices to protect your personal information.
Didn’t find your question here?
Reach out to our support team—happy to help!
Reach out to our support team—happy to help!