Privacy Policy | DGM SHOP

1. Introduction

• DGM SHOP (“we,” “us,” “our”) operates dgmshop.in and sells protective covers and related products across India.
• This Privacy Policy explains what data we collect, how we use it, and your rights.
• By using dgmshop.in, you agree to the practices described here. If you do not agree, please do not use the website.

2. Information We Collect

• Identity data: name, age confirmation (18+), billing/shipping address.
• Contact data: phone number, email address.
• Order data: products purchased, payment method, transaction amount, order history.
• Payment data: limited details necessary to process payments; we do not store full card/UPI credentials. For COD, we store COD preference.
• Device/technical data: IP address, browser type, device info, cookies, and analytics identifiers.
• Usage data: pages visited, clicks, time on site, referring/exit pages.
• Communication data: messages sent to support (11:00 AM – 6:00 PM), feedback, and attachments (photos/videos for QC or damage claims).
• Marketing data: newsletter subscriptions, preferences, opt-ins, campaign interactions.
• Social data: if you engage with our social profiles or tag us, we may view public content.

3. How We Use Your Information

• To process and deliver orders, provide exchanges/returns as per policy, and manage your account.
• To communicate: order updates, support responses, service notices.
• To process payments and prevent fraud or misuse.
• To improve our products, website, logistics, and customer experience.
• To send marketing communications if you opt in (e.g., newsletter with discounts). You can opt out anytime.
• To comply with legal obligations and enforce our terms.

4. Legal Basis for Processing (India)

• Contractual necessity: to fulfill your order and provide services you request.
• Consent: for marketing communications, certain cookies, and where required by law.
• Legitimate interests: to secure our platform, prevent fraud, and improve services.
• Legal compliance: to meet applicable laws, tax, and accounting requirements.

5. Payment Processing

• We support UPI, credit/debit cards, EMI, and COD via trusted payment gateways.
• Payment gateways process your payment data directly. We do not store full card numbers, UPI PINs, or CVV.
• For COD refunds, we may collect UPI ID or bank details solely to process refunds.

6. Cookies and Tracking Technologies

• We use cookies and similar technologies to:
  • Keep you signed in, remember cart items, and enable site functionality.
  • Analyze site performance and improve content.
  • Personalize offers and measure marketing effectiveness.
• Types: essential, performance/analytics, and marketing cookies.
• Your choices: you can manage cookies in your browser settings. Blocking essential cookies may affect site functionality.

7. Sharing of Information

• Service providers: logistics/courier partners, payment gateways, warehousing, customer support tools, analytics providers.
• Vendors/marketplace sellers: only the data necessary to fulfill your order.
• Legal and compliance: to comply with law, enforce our terms, or protect rights, property, or safety.
• Business transfers: in a merger, acquisition, or asset sale, data may be transferred with appropriate safeguards.
• We do not sell your personal information.

8. Data Retention

• We retain order, invoice, and communication records as required by law and for legitimate business needs.
• Marketing data is retained until you unsubscribe or request deletion.
• When no longer needed, data is securely deleted or anonymized.

9. Data Security

• We use administrative, technical, and physical safeguards to protect your information.
• Despite safeguards, no method of transmission or storage is 100% secure; please use strong, unique passwords and keep order details confidential.

10. Your Rights

• Access: request a copy of your personal data.
• Correction: update or correct inaccurate data.
• Deletion: request deletion where legally permissible (subject to retention obligations).
• Objection/Restriction: object to or restrict certain processing.
• Marketing opt-out: unsubscribe from marketing communications at any time.
• To exercise your rights, contact our Grievance Officer (details below) during support hours (11:00 AM – 6:00 PM, Mon–Sat).

11. Children’s Privacy

• Our website is intended for individuals aged 18 and above. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us to delete it.

12. International Transfers

• We primarily process data in India. Some service providers may process data outside India with appropriate safeguards and contracts in place.

13. User-Generated Content and Reviews

• If you post reviews, Q&A, or social content that mentions us, the content may be public. Do not share sensitive personal information in public submissions.

14. Communications and Preferences

• Transactional messages: order confirmation, shipping updates, important service notices.
• Marketing messages: sent only with your consent/opt-in; unsubscribe links provided.
• SMS/WhatsApp: by providing your number, you consent to receive messages for order and service updates; you can opt out as per platform instructions.

15. Links to Third-Party Sites

• Our site may link to third-party websites. We are not responsible for their content or privacy practices. Review their policies before sharing data.

16. Grievance Officer and Contact

• Grievance Officer: DGM SHOP Grievance Officer
• Address: DGM SHOP, Madurai, Tamil Nadu, India
• Email:  salesupport@dgmshop.in
• Phone: +91 8510511356
• Support Hours: 11:00 AM – 6:00 PM, Monday to Saturday
• For privacy-related concerns or rights requests, contact the Grievance Officer. We aim to respond within a reasonable time.

17. Changes to This Policy

• We may update this Privacy Policy from time to time. Changes are effective upon posting on dgmshop.in. Please review periodically.

• Message: We use cookies to improve your experience, analyze traffic, and personalize content. By using our site, you agree to our Privacy Policy.
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