Return & Exchange Policy

• We offer easy exchanges within 7 days of delivery.
• Returns are accepted only for damaged, defective, or wrong items received.
• Free shipping on orders over ₹1,000 remains applicable on original orders; refund adjustments may apply if items are returned.

• Exchange window: 7 days from the date of delivery.
• Return eligibility: Damaged on arrival, manufacturing defect, or incorrect item sent.
• Condition: Unused, unwashed, in original packaging with all tags, manuals, and accessories.
• Proof required: Unboxing video/photos clearly showing the issue and the shipping label.

• Used, washed, or soiled products.
• Items damaged due to misuse or improper handling.
• Customized or tampered items (if any).
• Products without original packaging or missing accessories/freebies.
• Items reported beyond the 7-day window.

• Notify us within 48 hours of delivery with photos/video and order details.
• We will verify and offer: replacement, exchange, or refund as applicable.

• Email or message our support with:
  • Order ID, full name, and phone number
  • Reason for exchange/return
  • Photos/video (and unboxing video for damage claims)
• Our team will respond during support hours: 11:00 AM – 6:00 PM.

• For approved cases, we’ll arrange a pickup where available.
• If pickup is unavailable at your pincode, please self-ship using a trackable courier; share the AWB number.
• For verified damage/incorrect item cases, we cover the reverse shipping.
• For size/style exchanges (no defect), reverse shipping may be chargeable.

• Same product, different size/variant (subject to stock).
• Alternate product of equal value.
• For higher value exchanges, you can pay the difference via COD/UPI/credit card/EMI.

• Refunds are issued only for approved damaged/incorrect items when replacement isn’t possible.
• Method: Original payment method (COD orders are refunded via UPI/bank transfer).
• Timeline: 5–7 business days after quality check at our warehouse.
• Shipping fees are non-refundable unless the return is due to our error.
• If a return reduces the order value below the free shipping threshold, standard shipping may be deducted from the refund.

• All returned items undergo QC. If the item fails QC (used/washed/soiled/missing parts), the request will be declined and the product will be returned to you.

• You may cancel before dispatch. Once shipped, cancellations are not possible; please raise an exchange/return as per policy.

• Exchanges are supported.
• Refunds for approved returns will be processed via UPI/bank transfer—please share accurate details when requested.

• No manufacturer warranty is provided unless explicitly mentioned on the product page.

• Color/print may vary slightly due to screen settings and lighting; this is not considered a defect.
• Tarpaulin, raincoats, and protective covers are functional products; minor wrinkles/packaging folds are normal and not defects.
• Please check size/model compatibility before ordering; we currently do not offer custom sizing for non-standard vehicles.

• Hours: 11:00 AM – 6:00 PM, Monday to Saturday.
• Response time: within business hours.